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Frequently Asked Questions

We are a branded network of automobile workshops, offering standardized service experience with features such as assurance of genuine spares, highly skilled technicians, transparent pricing, manufacturer recommended procedures, service warranty and seamless customer experience using technology. Unlike other platforms we do not work on a lead generation model but own the complete experience!
  • Choose from over 150+ service and repairs based on your vehicle’s make, model and variant. If unsure what’s wrong, use our online diagnostic or simply tell us the problem.
  • Since our prices are transparent, you know beforehand what it costs. No last minute surprises. Carpathy's affordable labor rates let you save upto 30% over others.
  • Pick a date, time and location convenient to you. We work 7 days a week.
  • Carpathy super skilled technician repair your car.
  • At the end of the job, we provide you a comprehensive service report and recommendations.
  • We bill you after the work is done and you are 100% satisfied.
We servce all major brands like Maruti, Hyundai, Honda, Tata, Mahindra, Volkswagen and a lot more. For the complete list head to this link.
Our services are avaliable in Gurgaon, Delhi, Noida, Bangalore, Jaipur, Chandigarh & Udaipur currently. We are coming to a lot more cities very soon!
We have 150+ service centers across Gurgaon, Delhi, Noida, Bangalore, Jaipur, Chandigarh & Udaipur. We will service your car at the nearest Carpathy service center or at your doorstep.
We use Genuine products strictly as per OEM(Original Equipment Manufacturer) guidelines for our manufactured parts. We go through a filtering process to select the brands that are the best in quality and suitable for your car and then we let you choose the best option as per your needs.
All packages on our site are accurate estimates. The cost includes all the services mentioned in the package. In addition to that it also includes all taxes & consumables that will be required. In short, the prices you see are the prices you pay and there will be no hidden charges.
Simply mention your requirements at the time of booking and we'll make sure to get it checked and inform you. We’ll send a job card prior to the service, so that you are well informed on what work is being done on your car. If we find any additional job that is required to be done, we will first send you a quotation on our mobile app and via sms & email. We will only proceed with the jobs that you approve. We have a strict policy of "NO WORK WITHOUT APPROVAL" so that you don't get any surprises in the end.
We enable procurement of spares and consumables at our partner workshops through selected brands to ensure quality. We also have skilled technicians who are present at all our partner service centers. They ensure that quality is maintained and only original parts are used.
For almost all our services, on comparison, we are 40% cheaper compared to multi-brand or authorized service centers. We achieve savings on labor charges, centralized (bulk) procurement of spare parts, no real-estate overheads and operational efficiency. These are passed on to our customers.
You can choose to pay anytime after your booking is confirmed and before the handover of your car post-service.
We accept all digital payment options. You can pay via debit/credit cards, netbanking and leading digital wallets like Paytm, Mobikwik, Freecharge, PayUmoney etc directly through our platform. You can also choose to pay via cash at the time of delivery.
Yes, an invoice is sent to your registered mobile number and email address on every service. You can also download a copy of the invoice by logging in and heading to the ‘My Account’ section on the Carpathy Dashboard. We also maintain digitalized service records of your car online for any future reference.
We are committed to providing a high-quality and professional service to all our customers. If you are not satisfied with the service, we need you to tell us. We offer a 1 month warranty on most of our services and We will do everything we can to sort out your concerns, and respond positively to your comments. We will redo the service until we can get the desired results. Write to us at support@carpathy.com and we’ll get in touch with you.
Existing customers can enjoy discounted Carpathy services through our Refer-a-Friend Program. For every friend you refer who completes a service with us, you will earn ₹200 account credit. You can redeem the credits on your next service. Sign up with carpathy to generate your personalized referral link. Share this link using email or social media with your friends and family. Your friends also get ₹200 credited upon sign up which they can redeem on their first service. There is no limit to how many people you can refer and how much referral reward you can earn, and there is no expiration date.
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